Privacy Policy

ConverseIQ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in relation to our services provided through the website www.converseiq.com.au (the "Platform").

By using our Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, you must not use our services.

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Company name
• Position or role title
• User preferences and feedback
• Content submitted through chat, forms, or interactions
• Technical usage data and logs

We collect information in the following ways:

• Directly from you when you complete forms, submit content, or contact us
• Automatically through cookies, logs, and analytics tools during your use of the Platform
• From integrations or third-party services you choose to connect

We collect and use your personal information to:

• Provide and operate our chatbot and support services
• Respond to inquiries and deliver support
• Analyse usage and improve functionality
• Send updates and communications where consented
• Comply with legal obligations and detect fraudulent activity

We may disclose personal information to:

• Third-party service providers (e.g. infrastructure, analytics, hosting, communications, AI tools)
• Law enforcement or regulatory authorities where required by law
• Our business affiliates and partners for operational purposes

We take reasonable steps to select reputable third-party providers. However, we disclaim responsibility for the independent practices, policies, or failures of any third-party service.

ConverseIQ is hosted on third-party infrastructure operated by Hetzner Online GmbH in data centres located in Germany. Their systems include:

• Encryption of data in transit and at rest
• Physical security and network-level protections
• Role-based access controls and logging

While we implement reasonable security measures, we do not control the infrastructure, personnel, or procedures of third-party providers. As such, ConverseIQ does not warrant or guarantee complete protection against unauthorised access, data loss, or system failures and disclaims liability for incidents beyond our control.

We use cookies and similar technologies to enhance user experience, monitor system performance, and deliver tailored content. You may disable cookies via your browser settings, although some features may not function properly if disabled.

You are solely responsible for:

• The legality, accuracy, and appropriateness of all content you upload or generate
• Ensuring your content complies with all applicable laws and third-party rights
• Maintaining the confidentiality of your account credentials
• Assessing the suitability of the Platform for your compliance, regulatory, or confidentiality requirements

ConverseIQ does not monitor or vet user content and assumes no responsibility for its accuracy, legality, or use.

Under the Australian Privacy Act 1988, you have the right to:

• Request access to your personal information
• Request correction of any inaccurate information
• Request deletion of your information in some circumstances

To exercise these rights, contact us at the email address below.

Our Platform may contain links to third-party websites or include third-party services (e.g. video, chat, file sharing). These third parties have their own privacy policies and ConverseIQ disclaims all responsibility for their practices or data handling.

The Platform includes activity logging to monitor usage, detect changes, and support troubleshooting. This may include time-stamped actions, IP addresses, and content edits.

In the event of a data breach involving our systems, we will notify affected users as soon as reasonably practicable and in accordance with applicable law.

For incidents originating from third-party providers, ConverseIQ is not responsible for their response, failure to notify, or mitigation efforts.

You may request that your account and content be deleted. We will make reasonable efforts to remove your information from active systems. However, data may persist in backups, logs, or for legal or operational purposes.

The Platform may include automated responses, content, or functionality powered by artificial intelligence (AI). You understand and agree that:

• AI-generated outputs may be incorrect, misleading, or incomplete
• No response constitutes legal, financial, health, or other professional advice
• You are solely responsible for verifying and relying on any such content

ConverseIQ disclaims all liability arising from use of or reliance on AI content provided by the Platform.

By using the Platform, you warrant that:

• You have full rights to any content you upload
• Your use complies with all applicable laws and third-party rights
• You are not infringing upon any intellectual property or confidentiality obligations

You agree to indemnify and hold harmless ConverseIQ, its employees, contractors, affiliates, and partners from any claims, losses, or damages (including legal fees) arising out of:

• Your content or conduct
• Breach of this Privacy Policy or Terms
• Violation of any laws or third-party rights

This indemnity survives termination of your use of the Platform.

To the maximum extent permitted by law:

• ConverseIQ disclaims all warranties, express or implied
• The Platform is provided "as is" and "as available"
• ConverseIQ is not liable for loss, damage, or claims arising from the use or inability to use the Platform
• ConverseIQ is not liable for any content, data loss, delays, breaches, third-party failures, or unauthorised access
• You agree to use the Platform at your own risk and waive all claims against us

ConverseIQ is not liable for any delay or failure caused by circumstances beyond our reasonable control, including acts of God, outages, cyberattacks, changes in law, or third-party disruptions.

This Privacy Policy is governed by the laws of Australia. Any disputes arising in connection with the Platform or this Policy must be resolved in the courts of Australia. You waive any right to object to proceedings being brought in those courts.

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Significant changes will be communicated by email or through the Platform.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

ConverseIQ
info@converseiq.com.au