We have expanded how ConverseIQ connects to AI providers so your team can choose the models that fit each workflow. Whether you rely on a single vendor today or want to experiment with alternatives, the platform is built to support your keys and your rules.
That matters for agencies managing many clients and for small businesses that need predictable costs. You stay in control of spend, model choice, and how much automation you expose to customers versus staff.
What this means in practice
You can route different journeys to different models where it makes sense: for example, a fast model for first-line triage and a heavier model for complex replies your team reviews before send. ConverseIQ keeps the conversation context in one place so hand-offs stay smooth.
Settings are designed to be clear for operators who are not machine learning experts. The goal is less time fighting tooling and more time improving prompts, knowledge, and the customer experience.
Built for how you already work
If you are already invested in a provider, you do not need to rip and replace to get value from ConverseIQ. Plug in what you use, keep your compliance story straightforward, and scale capacity on the same platform that runs live chat, inbox, and automation.
We will keep publishing updates as we add providers and refine routing. If you have feedback on what your team needs next, we would love to hear it through your usual ConverseIQ contact channel.